[Anonymous]

Hello Bob,

Thank you for your post.

We have spoken to our software team in regards to your issue and they have asked if you could please upgrade your driver version to 5.11.

I have listed a link below for both a 32/64 bit machine –

– https://promethean.box.com/Promethean-Driver5-11-7-x64

– https://promethean.box.com/Promethean-Driver5-11-7-x32

Please let us know if the issue persists.

Craig