Interactive WhiteboardsActivInspire 2.4.66. and Windows 10

Hi. Most features work well in my case. Please can you check for me whether screen recording is working well since when I am using the screen recorder and opening the saved video file, although the sound is being recorded and played, I cannot see the flipchart image I am annotating and I am just seeing a black screen when the video is playing. Before I installed it on Windows 10 this feature worked well. Can you please advise me how I can solve the problem since this is a very useful feature? Thanks