Interactive WhiteboardsActivInspire 2.4.66. and Windows 10

I have a problem with screen recording. The sound is being recorded but no image is shown when the video was played. I have always used this feature before but I wasn’t using Windows 10.

Another issue is that I have ActivInspire 2.4 installed. When I tried to update online from the Help menu in ActivInspire I am being told that I have the latest version. I am attaching a screenshot of the message. From your post I realised that the latest version is 2.5. Please how can I update. Is the option to update from the software itself no longer available? Thanks for your help.