Hi Tim, we are sorry to hear that you are having this issue. Is the hardware being used part of our Touch series? As there may be settings that you need to change within ActivInspire if this is the case.
For the correct settings please go to http://www.PrometheanKB.com and search for article 11190.
Please let us know if this helps!
(Support Case 551206)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)