[Anonymous]

Hi Debbie.
Have you got ActivInspire installed? If so, what version is installed? This can be found by launching ActivInspire and clicking on Help>About.
Does this error appear on all flip charts that you have created?

I would recommend completely un-installing your ActivInspire version, and re-downloading the latest version available on http://www.PrometheanPlanet.com and installing this version.
If the issue persists, please contact Promethean Technical Support directly so we can help assist further with this issue.
Your case reference is: 00479571, please quote this when you contact us.
Thanks