Have you got ActivInspire installed? If so, what version is installed? This can be found by launching ActivInspire and clicking on Help>About.
Does this error appear on all flip charts that you have created?
I would recommend completely un-installing your ActivInspire version, and re-downloading the latest version available on http://www.PrometheanPlanet.com and installing this version.
If the issue persists, please contact Promethean Technical Support directly so we can help assist further with this issue.
Your case reference is: 00479571, please quote this when you contact us.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)