[Anonymous]

Hi,

Thank you for getting back to us.

Please check whether you are running a x32 or x64 version of Microsoft PowerPoint, this is different from the Windows system type.

To check that, open Microsoft PowerPoint, click on File and then select Help. Under “About Microsoft PowerPoint” you will see the version number followed by “32-bit” or “64-bit” in brackets.

Also, are you using the same computer that in which Promethean ActivOffice was working fine previously?

If so, open Microsoft PowerPoint, click on File, select Options and the click on Add-Ins – can you see Promethean ActivOffice in the Add-ins tab?

Thank you.

Miguel
Promethean Technical Support