Thank you for your post.
That issue could be cause if the ActivSoftware cannot see that your ActivBoard or ActivHub is connected. Are you using a Promethean ActivHub/ActivBoard?
What is your operating system?
What is the model of the ActivBoard?
Thank you for your cooperation.
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)