Thank you for your post.
That issue could be cause if the ActivSoftware cannot see that your ActivBoard or ActivHub is connected. Are you using a Promethean ActivHub/ActivBoard?
What is your operating system?
What is the model of the ActivBoard?
Thank you for your cooperation.
Promethean Technical Support
- Release notes for myPromethean Portal v1.6.1 (released 26 January 2022)
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)