Have you checked that the devices are registered within ActivInspire or within the ActivManager?
I would recommend clearing your ActivHub and re-registering the ActiVotes.
Please could you click on your ActivManager Icon and click on ‘Control Panel’, select your ‘ActivHub’ and click on the “Clear Hub” icon.
Once this has been done, re-launch the device registration within ActivInspire and register the devices again.
Promethean Technical Support
- Release notes for myPromethean Portal v1.6.1 (released 26 January 2022)
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)