Have you checked that the devices are registered within ActivInspire or within the ActivManager?
I would recommend clearing your ActivHub and re-registering the ActiVotes.
Please could you click on your ActivManager Icon and click on ‘Control Panel’, select your ‘ActivHub’ and click on the “Clear Hub” icon.
Once this has been done, re-launch the device registration within ActivInspire and register the devices again.
Promethean Technical Support
- Release notes for Radix VISO v1.2.7 (released 10 June 2021)
- Release notes for ClassFlow v6.14 (US release 25 May 2021 / Global release 3 June 2021)
- Release notes for ActivPanel Elements series v5.0.10 (released 13 May 2021)
- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)