Interactive Flat PanelsAll of the screen not being used
#4882
Anonymous
Inactive

To help us better understand the behavior and to direct our troubleshooting
more accurately, can you advise us of the Product Code (and only the product
code) from the bottom of the Panel’s lower left corner?

 

Does the border present on the image seen on the Panel when
using any other cables to connect to any of the video inputs on the Panel?  If there is any extension cabling or adapters
used to make the video connection, please by-pass them in favor of a direct
connection to the panel, using only a single length of HDMI or VGA cable to
make the video connection to the panel; does connecting in this manner affect
the image seen on the panel?  Does
connecting any other computer or device to the Panel in the same manner present
the same border around the image?

 

(Support Case 00552248)