Hi Charlotte & Michael,
Currently Windows 10 is not supported with ActivInspire and this is likely the root of the issues. We are working on getting Inspire working with this operating system but in the meantime we advise against using ActivInspire on the Windows 10 platform.
Charlotte, since you went back to Windows 8 does ActivInspire work as intended or are there still issues?
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)