Hi Charlotte & Michael,
Currently Windows 10 is not supported with ActivInspire and this is likely the root of the issues. We are working on getting Inspire working with this operating system but in the meantime we advise against using ActivInspire on the Windows 10 platform.
Charlotte, since you went back to Windows 8 does ActivInspire work as intended or are there still issues?
Promethean Technical Support
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