If you do not have it installed already, please download our most recent version of ActivInspire (version 2.4, as of this post) from this page on Promethean Planet, and see if the same behavior presents in that software or while logged in as either as a different user on this computer or logging in to another computer with your user account.
Does the window appear even if you save any open flipcharts (File > Save) immediately prior to closing the software?
(Support Case 00530476)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)