Thank you for contacting Promethean.
Your case number is 00534005.
Dependant on the projector you have installed if it has a HDMI port I would recommend wiring a cable directly from the projector to the laptop.
If you only have a VGA connection then you would need a converter/adapter from VGA to HDMI.
If you have any further queries please do not hesitate to contact us.
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)