Do you have the product code?
This should be just next to your serial number.
If you have no flame and ActivManager won’t let you calibrate, please ensure that your USB cable is plugged in to your computer and that the latest driver is installed. This can be downloaded from article 10902 on http://www.PrometheanKB.com.
If you have any issues please do not hesitate to get in touch directly and quote your case reference number 00483610
- Release notes for Radix VISO v1.2.7 (released 10 June 2021)
- Release notes for ClassFlow v6.14 (US release 25 May 2021 / Global release 3 June 2021)
- Release notes for ActivPanel Elements series v5.0.10 (released 13 May 2021)
- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)