Do you have the product code?
This should be just next to your serial number.
If you have no flame and ActivManager won’t let you calibrate, please ensure that your USB cable is plugged in to your computer and that the latest driver is installed. This can be downloaded from article 10902 on http://www.PrometheanKB.com.
If you have any issues please do not hesitate to get in touch directly and quote your case reference number 00483610
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)