Do you see your ActivBoard listed in the ActivManager control panel at all under the ‘Hardware’ tab?
Also, please ensure that you are using the latest driver (version 5.10.14). This can be downloaded from article 10902 on http://www.PrometheanKB.com.
If you are still experiencing issues I would recommend contacting Promethean Technical Support directly for further investigating and troubleshooting.
Case 00484696 has been created should you need to contact us directly about this issue.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)