Thanks for letting us know this information.
This is the ActivBoard 10 Touch that you are using, please could you ensure that your settings are correct within ActivInspire, please ensure that these are set correctly as per the below article:
If you still have any issues please let me know the operating system version you are using and screen resolution.
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)