[Anonymous]

Hi,

You will usually only get this message when the ActivBoard is not connected to the computer. It’s possible the projector is displaying the computers image however are the pens working on the board?

Please refer to article 10419 on http://www.PrometheanKB.com for USB troubleshooting.
Also, ensure that the latest driver has been installed, this can be downloaded from article 10902.

If you still have any issues please do no hesitate to get in touch with Promethean Technical Support directly.

(Case 00513526)