You will usually only get this message when the ActivBoard is not connected to the computer. It’s possible the projector is displaying the computers image however are the pens working on the board?
Please refer to article 10419 on http://www.PrometheanKB.com for USB troubleshooting.
Also, ensure that the latest driver has been installed, this can be downloaded from article 10902.
If you still have any issues please do no hesitate to get in touch with Promethean Technical Support directly.
- Release notes for Radix VISO v1.2.7 (released 10 June 2021)
- Release notes for ClassFlow v6.14 (US release 25 May 2021 / Global release 3 June 2021)
- Release notes for ActivPanel Elements series v5.0.10 (released 13 May 2021)
- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)