You will usually only get this message when the ActivBoard is not connected to the computer. It’s possible the projector is displaying the computers image however are the pens working on the board?
Please refer to article 10419 on http://www.PrometheanKB.com for USB troubleshooting.
Also, ensure that the latest driver has been installed, this can be downloaded from article 10902.
If you still have any issues please do no hesitate to get in touch with Promethean Technical Support directly.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)