Did you see the Activhub listed in ActivInspire?
If not, usually this is a sign that your ActivDriver needs updating. Please go to http://www.PrometheanKB.com and search for article 10902.
Once installed, restart the computer and re-launch ActivInspire and try and register the devices and this should work.
Any issues please let us know.
Promethean Technical Support
- Release notes for myPromethean Portal v1.6.1 (released 26 January 2022)
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)