We can certainly try and help you convert these files, although it may be worth trying to update your version of ActivInspire as we are up to version 2.4 now so please can you try updating from http://www.PrometheanPlanet.com.
If this still does not correct your issue then please go to http://www.PrometheanKB.com and click the “Contact Us” link and fill in the support contact form from there, within that if you could please quote the case reference number 547015. We can then communicate via email and get those file from you in that way.
Hope to hear from you soon!
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