We can certainly try and help you convert these files, although it may be worth trying to update your version of ActivInspire as we are up to version 2.4 now so please can you try updating from http://www.PrometheanPlanet.com.
If this still does not correct your issue then please go to http://www.PrometheanKB.com and click the “Contact Us” link and fill in the support contact form from there, within that if you could please quote the case reference number 547015. We can then communicate via email and get those file from you in that way.
Hope to hear from you soon!
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)