Thanks for posting. We’ve opened case 570303 in our records.
If your hub version is 5.11, I’m guessing it’s the 2.4GHz Activhub labelled PRM-RS2?
If so, please understand that the RS1 slate won’t register to this hub. Typically where this slate was purchased there was a board also installed that it would register through.
Do you know if your customer still has their board from this time, whether it’s being detected by the driver, and whether it shows up in the registration window for Activinspire?
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