During the installation of the software, was any error message displayed? If so, can you post a screenshot of the message or let us know the text of that message?
Also, is the installation file being used one that was downloaded from Promethean Planet or one obtained from some other source or location? If needed, the file to use in installing the most up-to-date version of ActivInspire is available from this page on Promethean Planet. Please ensure that the file being run is saved locally to the computer, preferably to the Desktop.
(Support case 00476195)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)