I uninstalled and reinstalled, and installed the updates today. I appreciate the suggestion. I did eventually need to take it to work, and try the internet connection there. Some of the problem seems to be with my internet connection, as it did not seem to be allowing the update to download fast enough.
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- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)