Hi, we are sorry to hear that you are having some issues updating the ActivInspire software.
Firstly we would recommend uninstalling and then after a reboot try downloading and installing the software afresh from the Promethean Planet website.
If you run into the same error again please let us know.
(Support Case: 547005)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)