Your case reference is – 489057
Firstly can I ask what operating system you have? can i also ask what version of ActivInspire you are installing and if you are installing for a disk or the website ?.
If you would prefer to contact us directly, please go to http://www.prometheankb.com >area e.g. Projectors, Software > Contact Us. Please include the above reference number 489057 in the Existing Case Reference Number field.
Promethean technical support.
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