Are you referring to the Promethean Planet website?
If so, you can create a new account using a new email address to access the community.
The only information stored to users individual accounts on Promethean Planet is paid for content from the store such as flip charts and resources which may have been purchased over the years.
If you have paid content and wish to retrieve this account we would suggest contacting Promethean Technical Support directly for further advise.
Support Case – 00519762
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)