I have checked case 526561 and we sent an email to your self and Diane.
The email contains a link for a firmware update for your ActivBoard. You can get the update by going to http://www.PrometheanKB.com and searching for article 10360.
This will provide you with the firmware upgrade file.
Please do not hesitate to contact us if the issue persist.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)