Thank you for posting on our Community!
The latest version of ActivInspire (2.3) can be downloaded here.
Would you be able to install the latest version and try again?
Do let us know if this doesn’t resolve the issue for you,
(Your case reference is : 00480481)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)