Hi there, do you have the same version of ActivInspire installed on all of your computers? You can check this by going to “Help” then “About”. As this is only an issue on one of your computers then we believe it is either a setting or software version that is at fault.
If you need to update your version of ActivInspire, please go to http://www.PrometheanKB.com and search for article 10416.
Please let us know if this helps.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)