[Anonymous]

Kindly ensure that the version of the ActivInspire software is at its latest version both on the computer used to display the flipchart in question.  That version can be downloaded from this page on Promethean Planet, if needed.

 

If the flipcharts are still opening in the manner described, then their data may have become corrupted.  In these cases, we recommend that any unaffected pages be copied into a new flipchart, and the affected pages recreated in that new flipchart.

 

To decrease the likelihood of this occurring with any flipcharts created in the future, we would suggest the following:

 

–  Reducing the number of objects saved to a flipchart page or the number of pages in the flipchart.

 

–  If you are accessing the file from a network or removable storage device, copy the file from that location to the computer’s desktop and open that copy instead of opening the file directly from that external location.

 

–  Limiting the number of media files embedded in the flipchart 

 

(Support Case 00513505)