In which version of
the ActivInspire software is this behavior presenting, and which version of the
ActivDriver is installed on the computer in use? If needed, an installer for the up-to-date
version 2.3 software and 5.10 ActivDriver can be downloaded from this
page on Promethean Planet after logging in with your Planet Account. Also, which model of ActivBoard is being used
with the computer in question?
Can you clarify what
happens when activating the Annotate over Desktop tool in the ActivInspire software? Is the software displaying on the board
before activating the tool, then switching back to the laptop’s monitor with
all it menus and toolboxes moved back to that monitor once activating the
tool? Does the software stay displayed
on the board, but the annotations made while that tool is active appear only on
the laptop’s monitor? Does using the
tool reveal a picture of the desktop which is different from the desktop in use
to annotate over?
(Support Case
00491234)
Announcements
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)