Thank you for your post.
Can you please confirm where you are download the software from? You can download the latest version of the software from http://www.PrometheanPlanet.com, please click the support page to find a link for the software.
Please remove any ActivInspire files and download the software again.
If the issue persists please let us know.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)