It sounds like the program assosiation may be incorrect if it is wanting to open with ActivMonitor.
Ensure that you have ActivInspire downloaded which can be downloaded from http://www.prometheanplanet.com/activinspire.
If you have ActivInspire installed, right click on the flipchart file and select Open with, if you do not see ActivInspire listed as a program to open with click on Browse and select the ActivInspire executable file from where you have installed this.
This should then load within ActivInspire.
If you still are experiencing issues please let us know.
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)