Thanks for contacting us. Please can you check if you are running the professional version of ActivInspire? You can check this by going to “Help” then “About”.
If you are running the professional edition then please go to “File” then “Settings” and click the “Commands” tab, you can then add any missing tools to your toolbox from here.
Please let us know if this helps.
Promethean Technical Support
(Support Case: 574240)
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