Case Reference number: 00474902
Thank you for attaching the flip chart to be viewed. I’ve had a look at this flip chart and can confirm that I do see the embedded video and this plays for me fine.
I would recommend ensuring that your ActivInspire version is the latest from http://www.PrometheanPlanet.com and ensuring that your ‘Flash Player’ is up to date.
If you are using a Windows/Mac/Linux computer, please ensure that ‘Flash for other browsers’ is also installed. This can be downloaded from: http://get.adobe.com/flashplayer/othe…
Should you wish to contact us directly about this issue, please feel free to fill in the form on the below link: http://goo.gl/j3AT8S or alternatively contact us via our telephone support which all of our numbers can be found http://www.prometheanworld.com/us/eng…. Please quote your case reference number so we can relate all information.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)