Hello Zoe, I am a ActivInspire user, few months ago I did a small video showing how to solve this.
It is very easy to get over, will give you the Youtube link for your help.
Play the video full screen please.
Hope my video show how to do it.
Please let me know.
Any way here you will see an answer directly from Promethean Tech Support.
Youtube video source: https://www.youtube.com/watch?v=xW_AsV7k42o
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