Thanks for your response.
Yes it version 2.3 from the Promethean Planet website we are trying to download.
The Temp folder has been cleared and we have tried saving it in other folders apart from Downloads.
I have asked the student teacher to run MS Utilities fix again but is there anything else she can do?
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)