[Anonymous]

Is the same error
message encountered when downloading the up-to-date version 2.3 software from this
page on Promethean Planet, then installing that file once the download finishes?

 

If it does present again,
click on Windows’ Start menu, then in the search field at the bottom, type %temp% to bring up the Temp
folder.  Select all of the files in that
folder and delete them, skipping over any files that cannot be deleted.  After deleting those files try installing the
software.

 

(Support Case
00491649)