[Anonymous]

Hi Jennifer,
This does sound odd that the file size is not decreasing when the videos have been deleted.
Is there a certain file size you are looking to decrease the flip chart down to?
Would you be able to send us the flip chart file by filling in the form below?
http://goo.gl/j3AT8S
If the file size is over 5mb, please upload on the below link and let us know once this has been done:
http://goo.gl/BW8Gjh

I’ve created a case to help assist with this issue, should you contact us directly about this please quote reference 00483630.
Thanks