Do you have a screenshot of this issue within ActivInspire so we can best advise on this issue?
If you would like to send us the flipchart that you have downloaded, please upload this to the below link and let us know once you have done this so we can investigate.
Upload here: http://goo.gl/BW8Gjh
Support case – 00519763
- Release notes for ActivInspire v2.21 (released 5 January 2021)
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- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)