You have reported this issue by contacting tech support over
the phone. Your case number is 00474610. You may want to attempt to reset your
user profiles by opening the software and clicking on settings. When the
settings windows opens up, you will click on the icon that looks like a white
piece of paper with red arrows circling around. This will be located right
under the red x to close the settings menu.
If you are unable to do it that way, go to the following
and clear everything under the user profile folder.
Reference number 00474610.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)