You have reported this issue by contacting tech support over
the phone. Your case number is 00474610. You may want to attempt to reset your
user profiles by opening the software and clicking on settings. When the
settings windows opens up, you will click on the icon that looks like a white
piece of paper with red arrows circling around. This will be located right
under the red x to close the settings menu.
If you are unable to do it that way, go to the following
and clear everything under the user profile folder.
Reference number 00474610.
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