Please ensure that you have the ActivDriver installed on the computer.
If you do not have this, or see this in your task bar please remove the USB cable from the computer which is connected to the ActivBoard and go to http://www.PrometheanKB.com and search for article 10902 and download the relevant driver for your operating system.
Once this has installed, please restart and re-connect the USB cable.
If you are still experiencing issues, please let us know.
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)