Can you clarify for us what pop-up is not appearing while the USB cable from the ActivBoard is not connected to the computer? Is that pop-up supposed to appear by clicking a link or object in the ActivInspire software or when performing some other action on the computer or in a different piece of software?
Have other computers use with the same board presented the same inability to open the pop-up in question?
(Support Case 00540569)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)