Can you clarify for us what pop-up is not appearing while the USB cable from the ActivBoard is not connected to the computer? Is that pop-up supposed to appear by clicking a link or object in the ActivInspire software or when performing some other action on the computer or in a different piece of software?
Have other computers use with the same board presented the same inability to open the pop-up in question?
(Support Case 00540569)
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