Interactive WhiteboardsGoogle Pop ups not working

Can you clarify for us what pop-up is not appearing while the USB cable from the ActivBoard is not connected to the computer? Is that pop-up supposed to appear by clicking a link or object in the ActivInspire software or when performing some other action on the computer or in a different piece of software?

Have other computers use with the same board presented the same inability to open the pop-up in question?

(Support Case 00540569)