Please note case 00474334 has been created should you wish to contact us directly about this issue.
So we can help advise on the issue, what version of ActivInspire are you using? If you open ActivInspire and click on Help>About the version will be listed at the top.
Have you moved the location of the file at all since it was originally saved?
Also, would you be able to drop the file here for us to have a look?: http://goo.gl/BW8Gjh
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)