[Anonymous]

Hi Rachel.

Please note case 00474334 has been created should you wish to contact us directly about this issue.
So we can help advise on the issue, what version of ActivInspire are you using? If you open ActivInspire and click on Help>About the version will be listed at the top. 
Have you moved the location of the file at all since it was originally saved? 
Also, would you be able to drop the file here for us to have a look?: http://goo.gl/BW8Gjh  
Regards,
Adam