Please note case 00474334 has been created should you wish to contact us directly about this issue.
So we can help advise on the issue, what version of ActivInspire are you using? If you open ActivInspire and click on Help>About the version will be listed at the top.
Have you moved the location of the file at all since it was originally saved?
Also, would you be able to drop the file here for us to have a look?: http://goo.gl/BW8Gjh
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)