Interactive WhiteboardsHELP! Spiking Board – Model AVB378 E100

If the ActivHub is used in making a wireless connection to the board, then I would suggest doing so according to the instructions in Article 10421 on our Knowledgebase. If not, then I would leave it as is; it should have no effect on this particular issue, if that is the case.

If the direct connection described above does not affect the behavior at the board, I would recommend contacting technical support, as they may be able to provide a firmware update for that board to help correct that behavior, and assist you in applying that file to the board.

(Support Case 00522099)