Thanks for posting on the support community.
The issue you have raised regarding your ActivBoard sounds like it may be relating to a connection issue.
I would recommend testing a shorter USB cable directly to your ActivBoard bypassing any wallboxes or connection plates in use.
Please also ensure that you are using the latest version of the driver.
This can be downloaded from article 10902 on http://www.PrometheanKB.com.
If you are still having issues I would recommend contacting Promethean Technical Support directly regarding this.
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)