Your reference number: 00476509
So we can gather some more information about the current set up, please could you advise on the below:
What devices are you currently using?
Are you able to provide the current firmware version of the devices too. This can be found within the menu on the device.
What version of ActivInspire is installed? To obtain this, click on Help>About for this information. Are you also using the professional version or personal?
Should you wish to contact us directly for this issue please quote your reference number and fill in the form below:
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)