Thank you for posting.
Which component did you upgrade to version 6.10? I am sorry to say the number is not familiar?
Was this the Firmware on your ActivBoard or the ActivManager driver?
Can you please confirm the product type of your board ?
Alternatively, call in to our Tech Support with the serial number of the Board (don’t post it online though) and they will confirm which type of board you have. From there we can talk you through reinstalling the firmware, assuming we can get the board to connect.
Your reference is: 00466032
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)