Thank you for posting.
Which component did you upgrade to version 6.10? I am sorry to say the number is not familiar?
Was this the Firmware on your ActivBoard or the ActivManager driver?
Can you please confirm the product type of your board ?
Alternatively, call in to our Tech Support with the serial number of the Board (don’t post it online though) and they will confirm which type of board you have. From there we can talk you through reinstalling the firmware, assuming we can get the board to connect.
Your reference is: 00466032
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)