I would recommend using another known working pen to see if the issue still persists. If you go to the ActivBoard, does the pen work correctly?
Should it still happen with another known working ActivPen I would recommend contacting Promethean Technical Support directly regarding this issue. I have created a case to help assist, please quote 00482539 if you contact us.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)