Accessorieshow do i calibrate my activslate 2.4GHz

Hi Elizabeth.
I would recommend using another known working pen to see if the issue still persists. If you go to the ActivBoard, does the pen work correctly?

Should it still happen with another known working ActivPen I would recommend contacting Promethean Technical Support directly regarding this issue. I have created a case to help assist, please quote 00482539 if you contact us.