Thank you for your post.
If the board you have is a Promethean one, you need to install the ActivDriver from http://www.prometheankb.com, article 10902.
If the driver is already installed, your computer will show a Promethean icon called ActivManager. Click on it and choose Calibrate.
Please let us know if you require further details.
Promethean Technical Support (support case 571942)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)