Thank you for your post. (ref# 00491126)
First of all, is the LED light lit up? If so, which colour is it displaying?
Also, is the activmanager icon on your computer showing a red X or an orange Promethean flame?
Does the pen work fine with another board of the same model?
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)