I am having the same problems and am extremely frustrated. I have applied all the fixes mentioned above and have not had any luck. I cannot uninstall 2013 and go back to 2010 as it is a district-wide policy. Who would want to do that anyway? I am working very hard to get my teachers to use ActivInspire more but this feature not working is not helping my cause.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)